Privacy Policy

Version 1.1 – Last updated: June 2025

Shockwave Installatie & Renovatie, based in Almelo, respects the privacy of all visitors and customers. In this privacy policy, we explain which personal data we process, why we process it, how long we store it, and what your rights are under the General Data Protection Regulation (GDPR).

1. Who are we?

Shockwave Installatie & Renovatie
De Fazant 26, 7609 BN Almelo, The Netherlands
Chamber of Commerce (KvK): 85436054
VAT: NL00505836439
Email: info@shockwave-ir.nl

2. What personal data do we process?

We only process personal data that you provide to us directly, for example via a quote request, by phone, or via email. This may include:

• First and last name

• Address and city

• Phone number

• Email address

• Information about your project or inquiry

• Invoice and payment details

3. Why do we process your data?

We use your personal data solely for the following purposes:

• Preparing quotations

• Executing projects and related communication

• Maintaining accurate administration and invoicing

• Complying with legal obligations (such as tax laws)

• Improving our services

4. On what legal basis do we process your data?

We process your personal data based on one or more of the following legal grounds under the GDPR:

• Performance of a contract

• Legal obligation

• Legitimate interest (such as business operations or customer service)

• Consent (for example, when filling out a form on our website)

5. Do we share your data with third parties?

We do not share your personal data with third parties unless necessary for:

• Delivering our services (e.g., subcontractors)

• Complying with legal obligations

• Processing through trusted service providers such as our accountant or hosting provider, with whom we have data processing agreements

We never sell your data to third parties.

6. Is your data stored outside the EU?

Some of our service providers may use servers located outside the European Economic Area (EEA), for example for email or hosting services. In such cases, we ensure that appropriate safeguards are in place, such as the use of standard contractual clauses under the GDPR.

7. How do we secure your data?

We take appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, or misuse. This includes secure connections (SSL), password protection, and access control to systems.

8. Data retention

We do not store your personal data longer than necessary for the purpose for which it was collected, unless a legal retention period applies (such as 7 years for tax records).

9. Cookies and website usage

Our website uses only functional cookies to ensure proper operation. If you submit a form via our website, we only process the information you provide yourself. We do not use tracking or analytics tools unless otherwise stated in a cookie declaration.

10. Your rights

You have the following rights regarding your personal data:

• Right of access to your data

• Right to correct or delete your data

• Right to restrict processing

• Right to object to processing

• Right to data portability

• Right to withdraw consent at any time

Would you like to exercise one or more of these rights? Please contact us at info@shockwave-ir.nl.

11. Complaints

Are you not satisfied with how we handle your personal data? Please feel free to contact us first. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via:
www.autoriteitpersoonsgegevens.nl

12. Changes to this privacy policy

We reserve the right to make changes to this privacy policy. The most current version is always available on our website. We recommend reviewing this policy regularly.

By using our services or website, you agree to this privacy policy.

Cookie Declaration

Version 1.0 – Last updated: June 2025

Our website uses cookies. In this cookie declaration, we explain which cookies we use and why.

1. What are cookies?

Cookies are small text files stored on your computer or mobile device when you visit our website. They help the website function properly and may collect information about your website usage.

2. What cookies do we use?

At this time, we only use functional cookies, which are necessary for the technical operation of the website. Examples include:

• Saving entered information in forms

• Remembering language settings

• Proper loading of pages

We do not use tracking or marketing cookies.

3. Third-party cookies

Some parts of the website may include content from third parties, such as:

• Instagram feed

• Google Fonts or Google Maps

• YouTube videos

These services may place cookies to collect usage statistics or save preferences. Your consent is required via the cookie banner (if applicable).

4. Cookie management

You can delete or block cookies at any time through your browser settings. Please note that this may affect the functionality of the website.

5. Questions?

Do you have questions about the use of cookies on our website? Please contact us at:
📧 info@shockwave-ir.nl